Official technical service
Official Merging Technologies service center
Official Merging Technologies service and support in Argentina: RAVENNA/AES67 interfaces and converters, module cards, power supplies and firmware, with original parts and direct coordination with the factory when needed.
- 24 months of factory warranty on new products
- Hours: Lunes a viernes de 9 a 18 h
What we repair
Interfaces
Anubis Pro and Premium, Anubis SPS
Modular converters
Hapi, Hapi MkII, Hapi MkIII, Horus
Cards and modules
AD8D, AD8DP, DA8, DA8P, AKDG8DP, MADI and Dante modules
Software and licences
Pyramix, Ovation, MassCore, dongles and licence transfers
Network and sync
RAVENNA/AES67 setup, PTP, ANEMAN and firmware
Common faults
- Channel or module with no audio, clicks or digital noise
- Faulty power supply or fan
- Anubis display or encoder not responding
- Device missing from the network or losing sync
- Firmware and driver updates, licence migration
How it works
- 01
Online request
Tell us which units they are, the serial number and what is wrong.
- 02
Shipping or drop-off
We send you the address and a label for the box. You can also bring it in person or ask us to pick it up.
- 03
Check-in
When it arrives we send you the order number and the tracking link.
- 04
Diagnosis and quote
We examine the unit and send you the quote with an estimated lead time. You approve it from the same link.
- 05
Repair
With original parts. If a fault requires the factory, we handle it and you see it in the tracking.
- 06
Ready
We let you know when it is tested and you pick it up or we ship it.
Why the official service
Original parts
Capsules, drivers, boards and mechanical parts from the manufacturer, not generic ones.
Warranty kept
An official repair keeps the product's factory warranty. Work done elsewhere can void it.
Factory procedures
Diagnosis, calibration and testing to each brand's specifications.
Online tracking
Every step, the diagnosis and the quote in one link, no calls to ask.
Frequently asked questions
- Does the unit travel to Switzerland for repair?
- Most repairs are solved here with original parts. When a fault requires the factory, we handle it and you see it in the tracking as 'at the manufacturer'.
- Do you support Pyramix and network setup?
- Yes: licences, installation, MassCore and RAVENNA/AES67 setup. Submit it as a request and describe the system.
Does your equipment need service?
Submit the request now: we reply with the shipping address and the label for the box.