Official technical service
Official technical service
We repair professional audio equipment as the official service center for Sennheiser, Neumann and Merging Technologies: original parts, factory warranty and online tracking from the moment you send it until you pick it up.
- Hours: Lunes a viernes de 9 a 18 h
Brands with official service
Pick the brand to see what we repair and the frequently asked questions.
What we repair
Wireless and in-ear systems
Sennheiser EW G3/G4, EW-D, EW-DX, Digital 6000, Spectera, EW IEM
Studio and stage microphones
Neumann U 87 Ai, TLM, KM, M 149; Sennheiser e 900, MD, MKH
Studio monitors
Neumann KH 80, KH 120 II, KH 150, KH 310 and KH 750 subwoofers
Headphones and headsets
Sennheiser HD 25, HD 600 and 650, HD 800 S, HMD
Interfaces and converters
Merging Anubis, Hapi, Horus; Neumann MT 48
Conference
Sennheiser SpeechLine, TeamConnect
Common faults
- Won't turn on, cuts out or sounds noisy
- Drops, connectors and cables
- Capsules, drivers and ear pads
- Firmware, frequencies and set-up before a tour
How it works
- 01
Online request
Tell us which units they are, the serial number and what is wrong.
- 02
Shipping or drop-off
We send you the address and a label for the box. You can also bring it in person or ask us to pick it up.
- 03
Check-in
When it arrives we send you the order number and the tracking link.
- 04
Diagnosis and quote
We examine the unit and send you the quote with an estimated lead time. You approve it from the same link.
- 05
Repair
With original parts. If a fault requires the factory, we handle it and you see it in the tracking.
- 06
Ready
We let you know when it is tested and you pick it up or we ship it.
Why the official service
Original parts
Capsules, drivers, boards and mechanical parts from the manufacturer, not generic ones.
Warranty kept
An official repair keeps the product's factory warranty. Work done elsewhere can void it.
Factory procedures
Diagnosis, calibration and testing to each brand's specifications.
Online tracking
Every step, the diagnosis and the quote in one link, no calls to ask.
Frequently asked questions
- How do I send my equipment to the service center?
- You fill in the online request with the model and the fault. We review it and send you the address and a label for the box; you can also bring it in person or ask us to pick it up.
- How do I know the status of the repair?
- When the equipment arrives we send you the order number and a tracking link: there you see every step, the diagnosis and the quote, and you approve it from the same link.
- How long does a repair take?
- It depends on the fault and the parts. With the diagnosis we give you an estimated lead time and, if a part has to be waited for or the unit sent to the manufacturer, you see it in the tracking.
- What if I don't approve the quote?
- You can decline it from the tracking page and we arrange the return of the unit. The diagnosis conditions are confirmed when we accept the request, before you ship it.
- Do you take equipment from other brands?
- The official service covers Sennheiser, Neumann and Merging. For other brands we sell, tell us what the unit is and we will let you know if we can take it.
- Does the repair keep the factory warranty?
- Yes: the official service uses original parts and the manufacturer's procedures, so the product's warranty stays valid. A repair elsewhere can void it.
Does your equipment need service?
Submit the request now: we reply with the shipping address and the label for the box.