Official technical service
Official Neumann service center
Official Neumann service center in Argentina for studio microphones and KH monitors: diagnosis, repair with original parts and verification following Neumann Berlin's procedures, in or out of warranty.
- 24 months of factory warranty on new products
- Hours: Lunes a viernes de 9 a 18 h
What we repair
Condenser microphones
U 87 Ai, U 89, TLM 102, TLM 103, TLM 107, TLM 170, TLM 193
Small-diaphragm microphones
KM 184, KM 183, KM 185, KM A and KM D series, KMS 104 and KMS 105
Tube microphones
M 149, M 150, U 67 and their power supplies
Broadcast and digital
BCM 104, BCM 705, KM D and Solution-D series, MT 48 interface
Studio monitors
KH 80 DSP, KH 120 and KH 120 II, KH 150, KH 310, KH 420
Subwoofers
KH 750 DSP, KH 805, KH 810, KH 870
Common faults
- Noise, hiss or crackle in the microphone
- Level drop or dull response from moisture in the capsule
- Microphone not powering on phantom or faulty tube power supply
- Loss of a polar pattern or of the pad and filter
- KH monitor with no signal, a dead driver, hum or protection tripped
- Drops, threads and grilles: mechanical check and cleaning
How it works
- 01
Online request
Tell us which units they are, the serial number and what is wrong.
- 02
Shipping or drop-off
We send you the address and a label for the box. You can also bring it in person or ask us to pick it up.
- 03
Check-in
When it arrives we send you the order number and the tracking link.
- 04
Diagnosis and quote
We examine the unit and send you the quote with an estimated lead time. You approve it from the same link.
- 05
Repair
With original parts. If a fault requires the factory, we handle it and you see it in the tracking.
- 06
Ready
We let you know when it is tested and you pick it up or we ship it.
Why the official service
Original parts
Capsules, drivers, boards and mechanical parts from the manufacturer, not generic ones.
Warranty kept
An official repair keeps the product's factory warranty. Work done elsewhere can void it.
Factory procedures
Diagnosis, calibration and testing to each brand's specifications.
Online tracking
Every step, the diagnosis and the quote in one link, no calls to ask.
Frequently asked questions
- Do you replace U 87 and TLM capsules?
- Yes, with original Neumann capsules and parts. We diagnose first: a capsule with moisture can often be recovered without replacing it.
- Do you repair KH monitors out of warranty?
- Yes. Amplifiers, drivers and DSP electronics with original parts and a prior quote you approve online.
- Does my microphone bought abroad have warranty here?
- We validate it with Neumann from the serial number and the purchase invoice. If it does not apply, we take it as an out-of-warranty repair.
Does your equipment need service?
Submit the request now: we reply with the shipping address and the label for the box.